Privacy Policy

Frostitution Sweets (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services. By using this website, you agree to the practices described in this Privacy Policy. 1. Information We Collect We collect information in the following ways: 1.1 Information You Provide - Contact Information: Name, email address, phone number - Order Information: Shipping address, billing address, flavor selections, special instructions - Payment Information: Payments are processed securely by Stripe; we do not store or see full credit card numbers - Account or Form Submissions: Email sign-ups, event forms, and contact submissions 1.2 Automatically Collected Information When you visit the site, we automatically collect: - IP address - Browser type/device information - Pages visited and time spent - General location (city/state) - Referral links (how you found our site) This is collected through analytics and necessary website cookies. 1.3 Information from Third Parties We may receive information from: - Stripe (payment confirmations, order IDs) - Firebase (authentication and analytics data) - Social networks if you interact with our Instagram or TikTok content 2. How We Use Your Information We use your information to: - Process and complete orders - Provide delivery or pickup updates - Verify payments and prevent fraud - Communicate with you about your order or inquiries - Improve website performance and user experience - Send optional marketing emails (only if you subscribe) - Maintain internal business records and reporting We never sell your personal information, ever. 3. Payments & Security All payments are processed by Stripe, a PCI-Certified payment processor. Because Stripe handles the transaction: - We do not store or see your full credit card number - Stripe may store payment method information for your convenience - Stripe’s Privacy Policy applies to all payment activity (see: https://stripe.com/privacy) 4. How We Store & Protect Your Data We use Firebase for secure data storage, authentication, and website operations. Security practices include: - Encrypted data transmission (HTTPS) - Restricted database access based on role permissions - PCI-compliant payment flow through Stripe - Regular updates and platform security patches - Passwords and sensitive data are never stored in plain text Despite these safeguards, no digital service is 100% secure, but we take appropriate industry-standard steps to protect your information. 5. Cookies & Tracking Technologies We use: - Website session cookies (for cart and checkout) - Analytics cookies (anonymous) - Security and fraud prevention cookies - Optional marketing performance tracking You can disable cookies in your browser settings, but parts of the site may not function correctly. 6. Email Marketing & Communications If you subscribe to our newsletter, we may send: - Promotions - New flavor announcements - Event or pop-up updates You may unsubscribe from emails at any time by clicking “Unsubscribe” or contacting us directly. We do not send unsolicited marketing emails. 7. Sharing of Information We only share your information with: - Stripe (payments) - Shipping providers (if applicable) - Firebase / hosting platforms (to operate the website) - Service providers who help run our operations We do not share your personal information with advertisers, data brokers, or social networks for sale or profiling. 8. Children’s Privacy Our website is intended for users 18 and older. We do not knowingly collect information from children under 13. 9. Your Rights (U.S. Standard) Depending on your state, you may have the right to: - Request access to the personal data we collect - Request corrections to your information - Request deletion of your data - Opt out of marketing communications To request any of these, please contact us at the email below. 10. Data Retention We retain personal information: - As long as your account or order history is active - For legal or accounting purposes - Or until you request deletion 11. Changes to This Policy We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. 12. Contact Us If you have questions about this Privacy Policy or your data, contact: Frostitution Sweets Email: ximena.daniel@frostitutioncookies.com Location: Las Vegas, NV