Refund Policy

At Frostitution Sweets, we take pride in crafting high-quality cookies and baked goods with care. Because our products are perishable and made to order, all sales are final. Please read the details below regarding our no-refund policy and what to do if you experience an issue with your order. 1. All Sales Are Final Due to the nature of our products: - We do not offer refunds, - We do not accept returns, and - We do not provide exchanges for any reason including: - Change of mind - Personal taste preferences - Incorrect orders placed by the customer - Missed pickups - Packages returned to sender - Delays caused by shipping carriers or weather Once an order is submitted and paid for, it cannot be canceled. 2. Delivery & Shipping Issues Once your package leaves our facility and is handed to the carrier, Frostitution Sweets is not responsible for: - Carrier delays - Lost or stolen packages - Incorrect or incomplete addresses provided by the customer - Packages left outside after delivery We recommend double-checking your shipping address before completing checkout. 3. Order Problems or Quality Concerns Customer satisfaction is extremely important to us. If something is wrong with your order upon arrival, please contact us within 24 hours of delivery. Send the following to: ximena.daniel@frostitutioncookies.com - Your full name - Order number - Description of the issue - Clear photos of the product and packaging We will review the situation and, if appropriate, may offer: - A partial store credit - A replacement on a future order - An alternative resolution at the owner’s discretion Please note: - Submitting a claim does not guarantee compensation. - Resolutions are handled case-by-case and are based on the evidence provided. 4. Allergens & Product Variations Our cookies are handmade, and variations in size, color, toppings, and appearance are expected. Images on the site represent our products but may not match your batch exactly. Since allergens are clearly listed and our products may contain or come into contact with nuts, dairy, eggs, gluten, and soy, we cannot refund or replace orders due to allergen concerns. 5. Contact For any concerns, questions, or issues, please reach out: Frostitution Sweets Email: ximena.daniel@frostitutioncookies.com Location: Las Vegas, NV We're always happy to help and will do our best to make things right where possible. Allergen & Safety Disclaimer By placing an order with Frostitution Sweets, you acknowledge and agree to the following: - All products are made in a kitchen that uses peanuts, tree nuts, wheat, gluten, dairy, eggs, soy, and other common allergens. - We are not a nut-free, gluten-free, dairy-free, or allergen-free facility. - Cross-contact may occur even if a specific product does not contain a listed allergen. - It is your responsibility to review ingredient and allergen information before consuming or gifting products. - Frostitution Sweets is not liable for allergic reactions, food sensitivities, dietary restrictions, or medical conditions resulting from the consumption or handling of our products. - By completing your purchase, you accept full responsibility for ensuring the safety of anyone who consumes the products you order. - If you or the intended recipient has food allergies, sensitivities, or dietary restrictions, we strongly recommend avoiding our products.