Terms of Service

Welcome to Frostitution Sweets (“we,” “us,” or “our”). By accessing or using our website, placing an order, or interacting with our services, you agree to these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, please do not use this website. 1. General Use of Website You must be at least 18 years old to use our website or place an order. You agree not to: - Use the site for unlawful purposes - Attempt to interfere with website operations - Copy or redistribute site content without permission - Misrepresent your identity or payment information We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion. 2. Product Information Frostitution Sweets sells baked goods, cookies, and related products. We do our best to describe each product accurately, but: - Colors, textures, and appearances may vary - Ingredients may change or rotate seasonally - Some items are limited edition or available only for short periods Allergen Notice: Products may contain or come into contact with allergens including: - Nuts - Dairy - Eggs - Gluten - Soy Please review product descriptions and contact us with questions before ordering. 3. Ordering & Payment Orders are placed through our website and processed securely through Stripe. By submitting an order, you agree that: - You are authorized to use the payment method provided - Your order information is accurate and complete - Your payment will be processed immediately Once an order is placed, you will receive an order confirmation via email. We reserve the right to: - Limit quantities - Refuse or cancel orders - Correct pricing errors If an order is canceled after payment is received, we will issue a refund. 4. Shipping, Delivery, & Pickup Shipping and pickup options vary by region and availability. Shipping: - Orders are shipped using the method selected at checkout - Delivery times are estimates and not guaranteed - We are not responsible for delays caused by carriers, weather, or incorrect addresses - Once a package leaves our kitchen, liability transfers to the carrier Local Pickup (if offered): - Pickup times are arranged during checkout - Missed pickups are not refundable We cannot guarantee product condition if: - Packages are left outside - The wrong address was provided - Delivery was attempted but not received 5. Returns, Refunds, & Order Issues Because our products are perishable, all sales are final. However, if you experience an issue with your order, such as: - Incorrect items - Damaged products - Quality concerns Please contact us within 24 hours of delivery with photos and order details. We will review each request on a case-by-case basis and determine whether a refund or replacement is appropriate. We cannot provide refunds for: - Packages delayed by carriers - Incorrect addresses provided - Items left unattended after delivery - Personal taste preferences 6. Gift Messages, Custom Orders, & Special Requests If offered, custom orders and large event orders must be confirmed in writing and may require a deposit. We reserve the right to decline custom requests at our discretion. 7. User Accounts (If Applicable) If the website offers user accounts: - You are responsible for keeping your login information secure - We may suspend or terminate accounts for any misuse or violation of these Terms 8. Intellectual Property All content on this website—including photos, graphics, branding, product names, text, and designs—is the property of Frostitution Sweets and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without written permission. 9. Third-Party Services We use trusted third-party providers, including: - Stripe (payment processing) - Firebase (authentication, data storage, hosting infrastructure) Your use of these services is also governed by their respective policies. We are not responsible for the actions or performance of third-party providers. 10. Website Availability & Updates We may update, modify, or discontinue parts of the website at any time. We do not guarantee uninterrupted or error-free access. 11. Limitation of Liability To the fullest extent permitted by law, Frostitution Sweets is not liable for: - Any indirect, incidental, or consequential damages - Loss of data, revenue, or profits - Delayed or failed deliveries caused by third parties - Allergic reactions or dietary issues Your sole remedy for any issue with the site or products is limited to a refund or replacement at our discretion. 12. Indemnification You agree to indemnify and hold Frostitution Sweets harmless from any claims, damages, or expenses arising out of: - Your misuse of the website - Violation of these Terms - Inaccurate information provided during checkout 13. Governing Law These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any disputes will be resolved in the appropriate courts located in Clark County, Nevada. 14. Changes to These Terms We may update these Terms from time to time. The “Last Updated” date will always reflect the most current version. Continued use of the website means you accept any revised Terms. 15. Contact Us For questions about these Terms, contact: Frostitution Sweets Email: ximena.daniel@frostitutioncookies.com Location: Las Vegas, NV